At Stonewise Paving and Building Ltd, your privacy is very important to us. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services. By using our website or services, you agree to the terms set out in this policy.
1. Information We Collect
When you interact with us, we may collect both personal and non-personal information, including:
- Personal details: Your name, phone number, email address, and address when you request a quote or contact us.
- Project details: Information you provide about your paving, building, or repair project.
- Website data: IP address, browser type, device information, and browsing activity to help us improve our website.
- Cookies data: Small files stored on your device to improve website performance and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to enquiries and provide accurate quotations.
- To deliver our paving and building services as requested.
- To communicate updates about your project, including timelines and progress.
- To improve our website, customer service, and service offerings.
- To meet legal obligations and prevent fraud.
We will never sell, trade, or rent your information to third parties.
3. Data Security
Protecting your personal data is a top priority. We use:
- Secure systems for storing customer details.
- Restricted access so only authorised staff can see your information.
- Encryption and firewalls to reduce risks of unauthorised access.
Despite our efforts, no online system can be completely secure. However, we work hard to keep your data safe.
4. Cookies Policy
Our website uses cookies to:
- Improve website speed and performance.
- Track visitor activity to understand how our website is used.
- Personalise content for a better experience.
You can disable cookies in your browser settings, but some parts of the site may not work properly without them.
5. Sharing Your Information
We only share your information in limited cases:
- With trusted partners or suppliers directly involved in your project.
- If required by law or to comply with legal processes.
- To protect our rights, property, or safety, or those of others.
We do not sell or share your information for marketing purposes.
6. Your Rights
Under UK data protection laws, you have the following rights:
- Right to access: You can request a copy of the information we hold about you.
- Right to correction: You can ask us to update or fix inaccurate information.
- Right to deletion: You can request your data to be deleted when it is no longer needed.
- Right to object: You can object to how we process your information in certain cases.
- Right to restrict processing: You may ask us to limit how we use your data.
To exercise these rights, please contact us using the details below.
7. Data Retention
We keep your personal information only for as long as necessary:
- Customer enquiries: Up to 12 months.
- Completed projects: Records may be kept for up to 7 years for legal or tax purposes.
When data is no longer required, it will be securely deleted.
8. Children’s Privacy
Our services are not aimed at children under the age of 16. We do not knowingly collect information from children. If we become aware that we have, we will delete it immediately.
9. Links to Other Websites
Our website may include links to external websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices, or services. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact us:
Stonewise Paving and Building Ltd
First Floor Victoria House, Victoria Street, High Wycombe, Buckinghamshire, HP11 2LU
Phone: +44 7475 509669
Email: contact@stonewisepavingbuildingltd.co.uk